Refund Policy
Thank you for purchasing from Prima Numerology.
This Refund Policy explains when you may request a refund for a personalized digital numerology report purchased through https://www.prima-numerology.com/.
1. Our Refund Policy
We want every customer to have a positive experience with Prima Numerology.
If you experience a technical issue, do not receive your purchased product, or are charged more than once for the same order, please contact us. We will make reasonable efforts to resolve the issue.
Refund requests may be submitted within 14 days of the original purchase.
2. Personalized Digital Products
Prima Numerology provides personalized digital products created based on information provided by the customer.
Because each report is personalized and created specifically for the individual customer, simply disagreeing with, disliking, or having a different opinion about the numerology interpretation does not automatically guarantee a refund.
However, each refund request will be reviewed individually and fairly.
3. Eligible Refund Situations
You may request a refund if:
- You were charged more than once for the same order;
- You did not receive your purchased digital report due to a technical or delivery issue;
- The purchased product cannot be accessed or delivered because of a technical issue on our side;
- You received an incorrect or materially incomplete product due to an error on our side;
- A significant technical issue prevents you from receiving the product you purchased;
- Another legitimate issue occurred that, in our reasonable judgment, warrants a refund.
Where possible, we may first attempt to resolve the issue by resending the product, correcting an error, or providing another reasonable solution.
4. Incorrect Information Provided by the Customer
Customers are responsible for providing accurate information when ordering a personalized report.
This may include:
- Name;
- Date of birth;
- Time of birth;
- Place of birth;
- Email address.
If incorrect information is provided and the report is generated based on that information, this does not automatically qualify the customer for a refund.
If you notice an error shortly after placing your order, please contact us as soon as possible: Primanumerology@gmail.com
We will review the situation and, where reasonably possible, help correct the issue.
5. Change of Mind
Because Prima Numerology products are personalized digital products created specifically for the customer, a change of mind after purchase does not automatically guarantee a refund.
However, refund requests submitted within 14 days of purchase may be reviewed on a case-by-case basis.
We aim to consider such requests fairly and reasonably.
6. How to Request a Refund
To request a refund, contact us at: Primanumerology@gmail.com
Please include:
- Your name;
- The email address used for the purchase;
- Your order number or Lemon Squeezy receipt;
- The date of purchase;
- The reason for your refund request.
Providing your order information helps us locate your purchase and process your request more efficiently.
7. Refund Processing
If your refund request is approved, the refund will be issued to the original payment method used for the purchase.
Payments for Prima Numerology products may be processed through Lemon Squeezy, which acts as the Merchant of Record.
Lemon Squeezy handles payment processing and refunds for transactions made through its platform.
After a refund has been issued, the time required for the funds to appear in your account may vary depending on your payment provider and financial institution.
8. Lemon Squeezy Refunds
Lemon Squeezy may issue refunds in accordance with its own policies and may, in certain circumstances, issue a refund within 60 days of the purchase, including for the purpose of preventing chargebacks.
Lemon Squeezy may also independently handle payment disputes and chargebacks related to purchases made through its platform.
Nothing in this Refund Policy limits any mandatory consumer rights or refund rights available to you under applicable law.
9. Chargebacks and Payment Disputes
If you experience a problem with your purchase, we encourage you to contact us first: Primanumerology@gmail.com
We will make reasonable efforts to resolve legitimate issues with your order.
This does not limit your right to contact your payment provider or exercise any other rights available to you under applicable law.
10. Refund Abuse
We reserve the right to refuse a refund request where there are reasonable grounds to believe that the request involves:
- Fraud;
- Abuse of the refund policy;
- Repeated unreasonable refund requests;
- Unauthorized distribution or resale of our digital products;
- Intentional misuse of our services.
Nothing in this section limits any mandatory consumer rights provided by applicable law.
11. Contact Us
For refund requests or questions regarding this Refund Policy, please contact:
Prima Numerology
Email: Primanumerology@gmail.com
Website: https://www.prima-numerology.com/
We aim to respond to refund requests within a reasonable period.
Disclaimer: Prima Numerology provides informational and entertainment-oriented content based on numerological methods. Our products are not medical, psychological, financial, legal, or other professional advice and do not guarantee any particular outcome.